FAQs

I’ve only got two days in Ubud and don’t know the area; how do I know where to go?

Simply email driverubud1@gmail.com  and tell us how much time you have, and we’ll do the rest!
We’ll tell you the best places to go and create a flexible itinerary that suits your budget. If you’d like to add anything or take it off, let us know and we’ll do the rest!


What happens if I change my mind?

There’s no cancellation fee and payment is due at the end of the tour. If you change your mind, let us know giving as much notice as possible, and we’ll re-schedule if convenient.


Can you pick me up from my hotel?

Absolutely! We pick up and drop off to all hotels and accommodation in and around Bali.


Do you offer a taxi-only service?

We do! Let us know where you want to go and when, and we’ll send you a quote. Remember that while Bali is fairly small, traffic can make journeys longer, so your quote is based on time rather than distance.


Do you accept credit cards?

No. We require cash at the end of the trip (US$, AUD, SGD and IDR with daily exchange rate). We can accept PayPal but this is payable in advance and PayPal charges are passed onto the customer.
Please let us know ahead of your trip if you’re unable to pay cash.


Are your cars air-conditioned?

Yes! We only provide cars air-conditioned in the front and back, and bottled water on all trips. Bali is hot, and your comfort is our priority!


We don’t speak Balinese, is this a problem?

All our drivers speak good English and can communicate with our passengers. We are always
eager to find out about other cultures and welcome the opportunity to learn your language.


How far in advance do I need to book?

It’s helpful for you to give as much notice as possible but we understand that isn’t always
practical. Please let us know as soon as you want to book and we will always accommodate your needs.


There’s a lot of taxis around, how do I know you’re the right choice?

We have been carrying passengers for over two years. We have many satisfied customers from all over the world, an impeccable safety record, and a commitment to offering the best transport service in the local area.

Our local knowledge is exceptional, and we’re excited to share our culture and heritage with our passengers, as well as learning about yours. When you choose Driver Ubud, we guarantee you’re making the right choice!

If  you have any further questions, email driverubud1@gmail.com  or click ‘Book Now’ to make a reservation.